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Ostoskorisi on tyhjä!
Ostoskorisi on tyhjä!
HOW TO BUY AT DUCK & SAIL NAUTICAL STORE
The
Duck & Sail online store is aimed at European private customers.
Our primary aim is to serve our "domestic waters", ie customers in the
Baltic Sea region. However, many of our products are suitable for both
the Mediterranean and the Atlantic, so welcome to our customers even if
you are further afield or your sailing would take you to the ends of the
world.
We serve you in English on our main page duckandsail.com and
in Finnish at fi.duckandsail.com, in Swedish se.duckandsail.com and in
German de.duckandsail.com. We serve private and corporate customers at
info@duckandsail.com
PRICES AND PAYMENT
Prices displayed
in the Duck & Sail online store are quoted in Euros and include the
Finnish 24% VAT (VAT). Shipping costs are added to all orders in the
shopping cart. In the shopping cart you will also see the VAT
specification. You can pay for your order with A) International Credit
Cards (VISA, Master Card, Amex) or B). A minor must ask his / her
guardian to place an order for him / her.
RECEIPT
When you
confirm your order in the shopping cart, you will receive an order
confirmation. You can deposit or print this page as a receipt. The order
confirmation will also be automatically sent to you at the email
address you provided.
DELIVERY TERMS
Our delivery options and delivery times are as follows:
Economy Shipping Flat Rate: Delivery Fee 4.95 EUR incl. VAT. VAT 24%
Delivery time 7-10 days across Europe.
Express Shipping Flat Rate: Fast delivery fee: 29,95 EUR incl. VAT 24%
Delivery time 3 - 4 days throughout Europe.
Choose a delivery method in the shopping cart under the heading "Shipping Methods".
We
don't have a minimum order limit. We're working to process your order
within the same or next business day. The order delivery process starts
as soon as we receive an A) credit card company confirmation or B)
payment to our account.
We will deliver your pre-order to our
suppliers in Spain or Italy or from our own warehouse in Finland by post
or courier directly to your delivery address. We reserve the right to
place your order in several lots and packages if it is logistically
necessary and thus, for example, we can better keep the promised
delivery time. We may need your phone number for delivery so that the
courier can notify you of the pick-up point and instructions.
Please
note that we are not able to deliver certain products, such as
hazardous chemicals and emergency batteries, by post. Fixed delivery
prices do not apply to these so-called. products that are difficult to
deliver, but please contact us by email to arrange the delivery and
delivery pricing of the product. You will probably get these products
more easily and cheaply from your local boat shop if the order amount is
small.
The delivery time does not apply to products with limited
availability, such as longer delivery times mentioned in product
information, or the product is out of our online store. Offers are valid
until the products run out of stock.
Pre-order means an order
whose products were available at our online store at the time of order,
moved to the shopping cart and the order payment method is confirmed.
We
reserve the right to choose, for example, the shipping company to be
used for delivery. order size, weight, delivery time, shipping and
shipping address, etc.
We protect the environment and strive to
pack the delivered products into recycled materials, ie the same
plastics and cardboard, where the products have come to us and our
suppliers.
You will receive an email confirmation of all your
completed e-commerce orders. You will also receive messages while
processing your order. We'll provide you with a tracking code to track
your shipping. For example, the tracking code may not be obtained from
the very smallest and appreciated by the small mailing products. If the
product does not arrive within the delivery time, please contact us.
Mail
and courier companies have a maximum retention period, during which you
have to pick up your shipment. For example, the maximum shelf-life of a
shipment in Finland Post is two weeks. So get your shipment on time or
check out the maximum retention period for courier shipments under the
notified tracking code.
Please note that non-delivery is not the
same as canceling a trade. If you wish to cancel and return the product,
please contact us as soon as possible or within 14 days of receiving
the shipment. For a non-redeemed item that has not been the subject of a
separate return notice, we charge a fee for shipping and return.
If
the package is damaged in delivery, the product must immediately be the
subject of a complaint to the transporting party, for example, a postal
or courier company.
CANCELLATION AND RETURN OF TRADE
You have a 14-day return policy from receipt of the product delivery.
If
you would like to cancel the transaction and return the product, please
contact us by e-mail info@duckandsail.com Our guidelines for return
issues such as return address and return reference number. The customer
will pay for the return mail. The product should not be sent to us
without contact and the above information. The right to cancel a trade
in a product is valid only if the product is in the original re-sale
condition and in its packaging. If the returned product is not in the
above-mentioned condition, we reserve the right to deduct the amount due
from the depreciation amount. The repayment is made in principle with
the same payment method you originally paid for the product. We will
refund within 14 days after we receive the returned product.
Please
note that the right of return cannot be applied to products sold on the
basis of length, weight, or volume, such as boats sold as metrics.
Digital content and services, such as electronic maps and navigation
software, do not have a return policy.
MAINTENANCE, ERROR RESPONSIBILITY AND RELATED MATTERS
In matters of maintenance, fault liability and complaint, we are primarily contacted by email.
Report
your order number and describe your case. Do not send us a serviceable
or interchangeable product until you have been authorized to do so.
Permission to send a serviceable or interchangeable product does not
mean that the refund is accepted. We check the returned products. If
damage to the product is caused by intentional abnormal use, we will not
take care of or replace the product with a new one without
compensation. If the restored product can be repaired at a reasonable
cost, it will be serviced and not replaced. We do not redeem the
products sent to us by postage.
We strive to serve our customers
with kindness and care, but if you feel that we have not been able to
serve you well and reasonably, please let us know by email. Customer
service email is monitored and your feedback will be received and
handled appropriately. Customer feedback is a valuable source for us to
develop our company and our business.
LAW
The laws of
Finland apply to the sale. The information, including prices, gives
errors, supplier price increases, incorrectly reported technical
features, and product availability reservations. Duck & Sail Oy
reserves the right to change all information in the online store,
including: prices and pictures, without notice. Product images in the
online store are indicative; See product information carefully, for
example the color of the product in the picture may differ from the
product information. The product information information is then
correct. We are not responsible for errors in product information.
CONTACT
Duck & Sail Oy
Skråbbontie 158
21610 Kirjala
Finland
Business ID: 2993651-5
Contact: info@duckandsail.com
