Privacy Policy
Duck
& Sail Oy (later Duck & Sail) collects personal information
from its customers (later "you") and mailing list recipients (later
"you"). Duck & Sail is committed to processing the information in accordance with personal data protection laws.
The legal basis for processing the data is customer's consent, that is, your consent. Consent is a prerequisite for our ability to provide our services to you.
In which registers do we keep your data?
A) Customer register
We
need your personal information (first and last name, street address,
postcode, municipality) so that we can deliver the products you have
ordered from our online store. We also need your contact information
(e-mail address and telephone number) to be in touch with you on matters
related to delivery. We will send messages related to the status of
your order to the email. The transport companies we use may need your
phone number to agree on a possible home delivery or to provide a
pick-up point. In the event of delivery uncertainties, we may be
contacting you via email or telephone. We also use WhatsApp to
communicate with you if you have provided us with your phone number. In
addition to the above, when you sign up for our online store, you create
a password for your system that is only yours. Your username is your
email address.
Our e-commerce system also stores your order
history, product return request, and payment information. We need this
information for our accounting and keep this information for at least
ten years.
Your subscription history data, combined with your
demographic information (such as your city of residence based on your
postal address) will help us know you as a customer and will hopefully
target you with interesting advertising and / or offers. We handle and
combine your data because we really want to develop and grow our
business and serve you better.
In our offers we will contact you
by email if you have joined our mailing list, via Facebook if you follow
our site or we will sometimes send you offers to your delivery address
as a letter or phone number as a text message or via WhatsApp.
Our
e-commerce system stores information related to the use of the system
(e.g. the date and time of registration in the system, the time of
adding and removing a payment card, the device information from the
phone or the computer, the device ID and the IP address). Most of the
information about using the system is only temporarily stored.
From
registered customers, our e-commerce system collects and stores your IP
address and login dates. This information is stored for the time being.
The purpose of collecting information is to understand how much you use
our services. Based on the IP address, we may also limit customers who
commit fraud and / or harm our services.
By registering as a
customer, you consent to the use of your personal data by Duck &
Sail Oy and your consent to us to contact you in the manner specified in
this Privacy Policy.
B) Email List aka Newsletter
If
you are already a registered customer and have joined our mailing list,
we already have the information listed under Customer Register. In this
case, we may also send you targeted advertising in accordance with your
customer profile.
If you join our mailing list but have not yet
registered as our customer, we will store your e-mail address in our
e-commerce and e-mail systems.
We use your email address to
periodically send you up-to-date news and ads for our online store. Hope
you find these interesting for you.
You can easily get out of
the email list by entering your email address in the email field of our
Newsletter section. If you were on the mailing list then the system will
ask you if you want to leave the list. By answering Yes, your address
will be removed from our email list and we will no longer send you news
and advertising.
By joining our mailing list, you give Duck & Sail Oy your consent to send you news and advertisements via email.
Where do we get your information?
Duck
& Sail gets your information when you register and use our online
store https://duckandsail.com and / or join our mailing list.
Who gets possession or can view your information?
1) Duck & Sail Oy personnel
- for administrative and administrative purposes
- for marketing, advertising and information purposes
- for customer service purposes
- for business and business development purposes
2) Third parties, for the following purposes
- the information is passed on to our suppliers so that they can deliver the products directly to you
- the information is passed on to the transport companies that transport the products to you
- the information is accessible to companies responsible for maintaining and developing our e-commerce system
- Stripe
Payments Europe Limited (Ireland) deals with your credit card
information for managing transactions made at our online store. For
more information on the privacy of data processed by Stripe, see the
Stripe Privacy Policy (https://stripe.com/en-fi/privacy).
- the information is provided to the authorities on the basis of requests for information based on local legislation
- the information is passed on to the insurance company for handling claims for damages
Personal data are not transferred outside the EU or the European Economic Area.
Principles of Registry Security?
We
at Duck & Sail Oy employ technical and organizational measures to
protect personal data from unauthorized access, transfer, deletion or
other processing that may compromise your privacy. The Customer Registry is kept in electronic form. The
use of the Customer Registry, modification and processing of the data
takes place only through user authentication through a secure system. The
use of the Customer Registry is restricted to designated persons
responsible for the maintenance and management of the system. The Customer Registry information is protected from external use and the use of the Customer Registry is monitored.
Data retention time?
We
will keep your information, including your personal information, until
you request us to remove your online username and / or personal
information.
Information about your order
history, your product return request, and your payment information is
required for our financial bookkeeping records and we keep this
information for at least ten years from the date of the transaction.
Data subject's, i.e. your rights?
- Access to information;
You have the right to check your information in our online store. To check your information, sign in to our online store
- Right to request correction of incorrect information;
You
have the right to request the correction of inaccurate or incorrect
information. To correct incorrect information, log in to our online
store. If incorrect information cannot be corrected in our online store,
you should contact Duck & Sail Oy.
- Right to request deletion of data;
You
have the right to request that your personal data be removed from the
customer register ("the right to be forgotten"). All data cannot be
deleted if you still want to remain as a registered client. Upon
request, Duck & Sail Oy will endeavor to remove the information
without undue delay, unless there is a statutory reason for refusal.
- Right to restrict and object to data processing;
You
have the right to restrict the processing of your personal data. Once
you have made a request, Duck & Sail may no longer process your
personal information unless there is a legitimate reason for the
processing. Restricting processing may limit your ability to use our
services or prevent the use of services.
You
have the right at any time to refuse all direct marketing, including
profiling for direct marketing by contacting us by email.
Easily
get out of our mailing list by entering your email address in the
e-mail section of our e-mail newsletter section and answering "Yes" to
the address removal question.
- The right to transfer data from one system to another;
You
have the right to receive your personal information in a structured and
commonly used form where you can transfer the data to another
registrar.
- Right to complain;
If
you believe that your privacy has been compromised, you may file a
complaint with the authority in the EU Member State where you reside.
More detailed information on national data protection authorities can be
found at:
http://ec.europa.eu/newsroom/article29/itemdetail.cfm?item_id=612080
Your personal data controller and contact information:
Duck & Sail Oy
Skråbbontie 158
21610 Kirjala
Finland
Business ID: FI29936515
Contacts by e-mail: info@duckandsail.com
